Maintenance
package
![support-technique-NEXIO](https://emc-software.nexiogroup.com/wp-content/uploads/2020/08/support-technique-NEXIO.jpg)
![admin-ajax](https://emc-software.nexiogroup.com/wp-content/uploads/2020/07/admin-ajax.png)
User support via dedicated hotline:
- email or phone
- over 5 support techniciens
- remote support and remote control capabilities
Access BAT-EMC support website
Corrective maintenance:
- preliminary assessment in 5 days
- major blocking errors corrected in 48 hours
- corrections by patches or software revisions
Access BAT-EMC support website
![cas-dusage-2-300-300](https://emc-software.nexiogroup.com/wp-content/uploads/2020/09/cas-dusage-2-e1599828653196.jpg)
![PCB-gris-800](https://emc-software.nexiogroup.com/wp-content/uploads/2020/07/PCB-gris-800.jpg)
![assistance-technique-NEXIO-2](https://emc-software.nexiogroup.com/wp-content/uploads/2020/08/assistance-technique-NEXIO-2.jpg)
![admin-ajax](https://emc-software.nexiogroup.com/wp-content/uploads/2020/07/admin-ajax.png)
Support web portal:
- support request log
- download zone (drivers, support docs,…)
- evolutions and corrective actions notifications
Access BAT-EMC support website
Free standard drivers:
- BAT-EMC : library over 500 instruments
- hardware independent software
- additional drivers free of charge
- new drivers can be requested with no extra costs
Access BAT-EMC support website
![maintenance-NEXIO](https://emc-software.nexiogroup.com/wp-content/uploads/2020/08/maintenance-NEXIO.jpg)
![PCB-gris-800](https://emc-software.nexiogroup.com/wp-content/uploads/2020/07/PCB-gris-800.jpg)
![support-technique-NEXIO](https://emc-software.nexiogroup.com/wp-content/uploads/2020/08/support-technique-NEXIO.jpg)
![admin-ajax](https://emc-software.nexiogroup.com/wp-content/uploads/2020/07/admin-ajax.png)
Adaptative maintenance:
- compatibility with operating system evolutions (windows 7, 8, 10
- updates for changes to standards (eg EN 61004-3, CISPR 25, CISPR 32)
Access BAT-EMC support website
Improvements and maintenance:
- new versions released regularly
- ability to request new fonctions and features
- ability to request customizations
Access BAT-EMC support website
![cas-dusage](https://emc-software.nexiogroup.com/wp-content/uploads/2020/09/cas-dusage-e1599828867213.png)
![admin-ajax](https://emc-software.nexiogroup.com/wp-content/uploads/2020/07/admin-ajax.png)