Maintenance
package
User support via dedicated hotline:
- email or phone
- over 5 support techniciens
- remote support and remote control capabilities
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Corrective maintenance:
- preliminary assessment in 5 days
- major blocking errors corrected in 48 hours
- corrections by patches or software revisions
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Support web portal:
- support request log
- download zone (drivers, support docs,…)
- evolutions and corrective actions notifications
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Free standard drivers:
- BAT-EMC : library over 500 instruments
- hardware independent software
- additional drivers free of charge
- new drivers can be requested with no extra costs
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Adaptative maintenance:
- compatibility with operating system evolutions (windows 7, 8, 10
- updates for changes to standards (eg EN 61004-3, CISPR 25, CISPR 32)
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Improvements and maintenance:
- new versions released regularly
- ability to request new fonctions and features
- ability to request customizations
Access BAT-EMC support website
