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Assistance aux utilisateurs via une hotline dédiée :
- Email ou téléphone
- Plus de 5 techniciens support
- Assistance et contrôle à distance
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Maintenance corrective :
- évaluation préliminaire en 5 jours
- erreurs de blocage majeures corrigées en 48 heures
- corrections par patchs ou révisons du logiciel
[mkdf_button size=”large” text=”Accés au site support BAT-EMC” target=”_blank” icon_pack=”” font_weight=”” text_transform=”” link=”https://nexioprod.service-now.com/” background_color=”#f37021″]
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Portail web d’assistance :
- journal des demandes d’assistance
- zone de téléchargement (pilotes, documents d’assistance…)
- notifications d’évolutions et d’actions correctives
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Drivers gratuits :
- BAT-EMC : bibliothèque de plus de 500 instruments
- logiciel indépendant du matériel
- drivers supplémentaires gratuits
- nouveaux drivers peuvent être demandés sans frais supplémentaires
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Maintenance adaptative :
- compatibilité avec les évolutions du système d’exploitation (fenêtres 7, 8, 10…)
- mises à jour pour les changements de normes (par exemple EN 61004-3, CISPR 25, CISPR 32)
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Améliorations et maintenance :
- nouvelles versions publiées régulièrement
- possibilité de demander de nouvelles fonctions et caractéristiques
- possibilité de demander des personnalisations
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[mkdf_section_title type=”standard” position=”center” title_tag=”h3″ disable_break_words=”no” title=”Les actualités de la gamme BAT !”]
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