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Maintenance / support technique

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Assistance aux utilisateurs via une hotline dédiée :

  • Email ou téléphone
  • Plus de 5 techniciens support
  • Assistance et contrôle à distance
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Maintenance corrective :

  • évaluation préliminaire en 5 jours
  • erreurs de blocage majeures corrigées en 48 heures
  • corrections par patchs ou révisons du logiciel
     
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Portail web d’assistance :

  • journal des demandes d’assistance
  • zone de téléchargement (pilotes, documents d’assistance…)
  • notifications d’évolutions et d’actions correctives 
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Drivers gratuits :

  • BAT-EMC : bibliothèque de plus de 500 instruments
  • logiciel indépendant du matériel
  • drivers supplémentaires gratuits
  • nouveaux drivers peuvent être demandés sans frais supplémentaires 
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Maintenance adaptative :

  • compatibilité avec les évolutions du système d’exploitation (fenêtres 7, 8, 10…)
  • mises à jour pour les changements de normes (par exemple EN 61004-3, CISPR 25, CISPR 32) 
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Améliorations et maintenance :

  • nouvelles versions publiées régulièrement
  • possibilité de demander de nouvelles fonctions et caractéristiques
  • possibilité de demander des personnalisations 
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